Shipping & Delivery Policy

Effective Date: 10/03/2026
Website: www.groommm.in

At GROOMMM, we aim to deliver your automotive care essentials safely, quickly, and reliably across India.

1. Order Processing Time

• All orders are processed within 1–2 business days (excluding Sundays & public holidays).

• Orders placed after 2:00 PM IST will be processed the next business day.

• During product launches, promotions, or peak seasons, processing may take slightly longer.

Once your order is shipped, you will receive a confirmation email/SMS with tracking details.

2. Shipping Coverage

We currently ship across India.

For international shipping inquiries, please contact us at contact@groommm.in.

3. Shipping Charges

• Free shipping on prepaid orders above ₹[Insert Amount]

• Standard shipping charges apply on orders below this value.

• Shipping charges (if applicable) will be displayed at checkout.

Cash on Delivery (COD) may include an additional handling fee.

4. Estimated Delivery Time

Delivery timelines depend on your location:

• Metro cities: 2–4 business days

• Tier 2 & Tier 3 cities: 3–6 business days

• Remote areas: 5–8 business days

These timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen delays.

5. Order Tracking

Once shipped, you will receive:

• Tracking ID

• Courier partner details

• Tracking link

Please allow up to 24 hours for tracking updates to reflect.

6. Delayed Deliveries

While we strive for timely delivery, delays may occur due to:

• Courier disruptions

• Weather conditions

• High demand periods

• Incorrect address details

GROOMMM is not liable for delays caused by third-party logistics partners, but we will assist you in tracking and resolving issues.

7. Incorrect Address / Failed Delivery

• Customers are responsible for providing accurate shipping details.

• If delivery fails due to incorrect address or unavailability, re-shipping charges may apply.

• If the order is returned to us due to failed delivery attempts, original shipping charges are non-refundable.

8. Damaged Packages in Transit

If your package appears tampered, damaged, or leaking:

• Do not accept the delivery (if visibly damaged).

• Record an unboxing video.

• Contact us within 48 hours at support@groommm.in.

Claims without unboxing proof may not be eligible for resolution.

9. Split Shipments

In rare cases, your order may arrive in multiple shipments depending on product availability or warehouse location.

You will receive tracking details for each shipment separately.

10. Contact Us

For shipping-related queries:

📩 Email: contact@groommm.in
🌐 Website: www.groommm.in

At GROOMMM, we don’t just ship products — we deliver precision car care to your doorstep.