Return & Refund Policy

Effective Date: 10/03/2026
Website: www.groommm.in

At GROOMMM, we take pride in delivering high-quality automotive care products. If something isn’t right, we’re here to help — with clarity and fairness.

1. Order Cancellation

• Orders can be cancelled within 6 hours of placing the order.

• Once the order is processed or shipped, it cannot be cancelled.

• To request cancellation, email us at [contact@groommm.in] with your order number.

Refund (if applicable) will be initiated within 5–7 business days to the original payment method.

2. Returns

We accept returns only under the following conditions:

Eligible for Return:

• Product received is damaged during transit

• Wrong product delivered

• Product received is defective

Not Eligible for Return:

• Used or partially used products

• Products damaged due to misuse

• Minor packaging dents that do not affect product quality

• Change of mind

3. Return Request Process

To initiate a return:

1. Email us at contact@groommm.in

2. Share:

   • Order number

   • Clear unboxing video (mandatory)

   • Photos of the product and packaging

   • Description of the issue

⚠️ Unboxing video is mandatory to process damage-related claims.

All return requests must be raised within 48 hours of delivery.

4. Return Pickup & Inspection

• If approved, we will arrange reverse pickup (where serviceable).

• If reverse pickup is unavailable, the customer may need to self-ship the product (shipping reimbursement will be provided upon approval).

• Refund/replacement will be processed after product inspection.

5. Refund Policy

• Approved refunds will be processed within 7–10 business days.

• Refund will be credited to the original payment method.

• COD orders will require bank account details for refund processing.

• Shipping charges (if any) are non-refundable.

6. Replacement Policy

We offer replacement instead of refund in case of:

• Manufacturing defects

• Transit damage

• Wrong product delivered

Replacement will be shipped after verification and approval.

7. Non-Returnable Items

• Microfiber cloths (if opened)

• Accessories once used

• Clearance or discounted items (unless damaged)

8. Delayed or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account

2. Contact your bank/payment provider

3. If still unresolved, email us at support@groommm.in

9. Contact Us

For any concerns regarding your order:

📩 Email: contact@groommm.in
🌐 Website: www.groommm.in

At GROOMMM, we believe great car care builds long-term relationships. If something goes wrong, we’ll make it right — responsibly and transparently.